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The entry titled "Netflix crashes but the web site returns with refund offer," and any of the comments about it.
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Home > Plugged In > Archives > 2008 > March > 27 > Entry
Netflix crashes but the web site returns with refund offer
Netflix can’t afford a mistake like this. It’s got plenty of competition to fend off on a good day.
Tuesday, though, was a bad day. The online movie subscription service was unable to mail thousands of DVDs to its subscribers because of a systems glitch.
MediaPost found one subscriber who hadn’t even noticed the problem. But the Netflix site was down for 11 hours so somebody noticed.
Still, it’s good to come clean. Plus the 5-percent refund that comes with next month’s statement should help to keep subscribers from switching to Blockbuster Online, Intelliflix.com and other movie rental sites.
Comments
By Dave
March 28, 2008 12:22 PM | Link to this
I started using Netflix this past Jan. and I love it. I was disappointed to see their site was down, but it was a short inconvience and still beats the heck out of driving to the store to rent and then return the movie. No plans to cancel and I appreciate the discount on next month’s bill. Keep up the good work Netflix.