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All the entries posted on March 27, 2008.
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Thursday, March 27, 2008
Netflix crashes but the web site returns with refund offer
Netflix can’t afford a mistake like this. It’s got plenty of competition to fend off on a good day.
Tuesday, though, was a bad day. The online movie subscription service was unable to mail thousands of DVDs to its subscribers because of a systems glitch.
MediaPost found one subscriber who hadn’t even noticed the problem. But the Netflix site was down for 11 hours so somebody noticed.
Still, it’s good to come clean. Plus the 5-percent refund that comes with next month’s statement should help to keep subscribers from switching to Blockbuster Online, Intelliflix.com and other movie rental sites.