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All the entries posted on September 07, 2007.
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Friday, September 7, 2007
A look at global Dell from Asia
SINGAPORE - I came to Asia to get a sense of what it meant for Dell Inc. to be a global company. I got a pretty good illustration this morning.
At 10:30 a.m., we kicked off a conference call with Tim Peters. I sat no more than 20 feet from his desk, where he head’s Dell’s Singapore design center. He called in from Central Texas, where he’d returned for time at the mothership.
It’s always good to interview someone in their own environment. This was the next best thing.
During a lunch break, Dell spokesman and de facto Singapore tour guide T.R. Reid took me by the ice rink where his sons play hockey. Where do you get your hands on a Zamboni this close to the equator?
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Update on Dell’s notebook backlog
PENANG, Malaysia — A quick clarification regarding my previous post on the backlogs for several of Dell’s new notebook PCs:
When Simon Wong noted that Dell would see a breakthrough in the next couple of weeks, he wasn’t suggesting that production was humming along at full volume and that new notebooks would be landing on customers’ doorsteps immediately.
Saying the problem is largely behind Dell, as I did, is misleading, especially for customers waiting on their new PCs; order backlogs and delays persist. But as Wong noted, the supply issues that have dogged Dell with these notebook launches will begin to break over the next week or two, and the company will begin working through the backlog and reducing wait times for new orders.